Account Manager, Partnerships - Remote

Overview

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents.

In Short

• Drive client growth and engagement by managing the client lifecycle for partnership customers.
• Lead and optimize implementation projects ensuring milestones are met.
• Cultivate strategic relationships with customers to enhance their outcomes.
• Shape strategic initiatives that drive growth within Customer Success.
• Deliver actionable insights and growth metrics through reporting and meetings.
• Develop and execute growth-oriented account plans.
• Champion customer needs and collaborate with internal teams.

Requirements

• 5+ years of experience in enterprise-level customer success or account management.
• Skilled at building strategic relationships with partners and stakeholders.
• Proficient in Google Sheets, Excel, or other data analysis tools.
• Strong growth mindset with a results-oriented approach.
• Exceptional communication and presentation skills.
• Highly organized with strong project management abilities.
• Thrives in dynamic, startup environments.

Benefits

• Opportunity to make a significant difference in healthcare.
• Work alongside a talented team across three continents.
• Be part of a rapidly growing company with a strong mission.
• Engage in a value-driven environment focused on patient care.