Software Support Specialist I (US, East Coast, Remote)

Overview

The Software Support Specialist I provides support to system users in multiple countries, troubleshooting and resolving user-reported issues while maintaining regulatory compliance.

In Short

• Provide support to system users via telephone and email.
• Document all communication with system users.
• Troubleshoot and resolve user-reported issues.
• Maintain trial integrity and regulatory compliance.
• Collaborate with cross-functional teams.
• Work under pressure in a fast-paced environment.
• Manage multiple requests with competing priorities.
• Identify and implement process improvements.
• Assist with departmental initiatives.
• Resolve issues related to data integrations.

Requirements

• Bachelor’s Degree preferred.
• Computer-operating skills.
• Friendly, service-oriented attitude.
• Written and verbal communication skills.
• Attention to detail.
• Ability to identify and solve problems efficiently.
• Ability to work independently.
• Prior technical support experience preferred.
• Multilingual skills preferred.
• Some experience in IRT or related field preferred.

Benefits

• Salary non-exempt position.