Travel & Customer Service Coordinator - Remote

Overview

The Travel & Customer Service Coordinator is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient travel and logistical details.

In Short

• Part-time contract position, potentially up to 25 hours per week.
• Manages travel and transportation budget for trial participants.
• Participates in discussions with vendors and internal team members regarding trial participant requirements.
• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules.
• Promptly responds to all inquiries of the trial participants and hospital/clinical staff.
• Maintains accurate data including setting up databases and transferring data between internal operating systems.
• Aids in producing reports as required.
• Works with Global Study Manager to outline needs and requests of clients and patients.
• Contributes to managing projects to profitable level through efficient work process.
• Bilingual required - Spanish preferred.

Requirements

• Bachelor’s Degree or equivalent work experience.
• 2+ years of experience in the travel industry and/or pharma industry preferred.
• Working knowledge of Microsoft Office.
• Highly organized and plan-oriented; adept at prioritization and follow-up.
• Excels in cross-departmental communication.
• Confidence and follow through in decision-making.
• Ability to learn new procedures quickly and efficiently.

Benefits

• Work from home environment.
• Flexible hours.
• Opportunity to grow your career.
• Diverse team culture.
• Impactful work in clinical trials.