Travel & Customer Service Coordinator - Remote

Overview

The Coordinator (based in Japan) is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient travel and logistical details.

In Short

• Part-time contract position, potentially up to 30 hours per week.
• Manages travel and transportation budget for trial participants.
• Participates in discussions with vendors and internal team members.
• Supports hospital or clinical staff regarding trial participant enrollments.
• Responds to inquiries from trial participants and hospital/clinical staff.
• Maintains accurate data and manages project processes.
• Acts as point of contact for patient communication.
• Aids in producing reports as required.
• Works with Global Study Manager to outline needs of clients and patients.
• Contributes to managing projects efficiently.

Requirements

• Bachelor’s Degree or equivalent work experience.
• Japanese and English skills required (both verbal and written).
• 2+ years of experience in the travel and/or pharma industry preferred.
• Working knowledge of Microsoft Office.
• Highly organized and adept at prioritization.
• Excels in cross-departmental communication.
• Confidence in decision-making.

Benefits

• Work from home environment with minimal technology requirements.
• Flexible hours.
• Opportunity to grow career in a diverse team.