Customer Service Coordinator - Remote

Overview

This position involves handling tours and providing dedicated support to ensure customer satisfaction throughout trips, with a strong focus on high quality customer service.

In Short

• Handle all incoming calls, emails, and chats for customers travelling within European territories.
• Deal with customer queries and complaints.
• Check itineraries for feasibility.
• Conduct regular service quality checks.
• Provide detailed reports following customer interactions.
• Adhere to company standards and use IT tools effectively.
• Work on shift hours including nights and weekends.
• Act as an emergency response team for unexpected situations.
• Maintain good internal relationships with stakeholders.
• Undertake general operations and administrative tasks as required.

Requirements

• 1-2 years’ experience in customer service or travel industry.
• Understanding of the travel industry market and culture.
• Business level English is essential.
• Additional languages are desirable.
• Good communication skills.
• Computer literacy with Microsoft Office.

Benefits

• Opportunity to work in a dynamic travel environment.
• Potential for career advancement within the company.
• Engagement with diverse international clients.
• Flexible working hours.
• Supportive team culture.