Customer Service Coordinator - Remote

Overview

The Customer Service Coordinator at JLL plays a crucial role in ensuring client satisfaction by providing timely and accurate support through various communication channels.

In Short

• Research required information using available resources.
• Identify and escalate priority issues.
• Suggest improvements based on skill and knowledge.
• Assist with inbound calls and complete assigned callbacks.
• Monitor telephony queue time data for productivity.
• Provide accurate client work orders.
• Adhere to client-driven standards.
• Maintain productivity statistics and performance metrics.
• Complete data entry using multiple work request applications.
• Perform any other duties assigned.

Requirements

• Experience in customer service or related field.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Familiarity with telephony systems.
• Proficient in data entry and management.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Willingness to work the assigned schedule.

Benefits

• 401(k) plan with matching contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Supportive culture prioritizing well-being.