Customer Service Coordinator - Remote

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

In Short

• The customer service coordinator will research and close debit memos.
• Handle customer inquiries and complaints.
• Resolve client issues with vendors to ensure customer satisfaction.
• Provide analysis on debit memo trends.
• Make recommendations for training and process improvements.
• Work with Service Delivery leaders to ensure timely issue closure.
• Communicate with operations managers regarding research outcomes.
• Provide monthly reporting for debit memos.
• Meet with Service Delivery Director to review trends.
• Strong understanding of key ALTOUR initiatives.

Requirements

• 5+ years’ experience in the travel industry.
• Strong knowledge of WS/Sabre GDS.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Attention to detail.
• Strong Microsoft Office skills (Word, Excel).
• Ability to provide constructive feedback.
• Creative problem-solving skills.
• Ability to handle difficult situations.
• Strong teamwork and leadership abilities.

Benefits

• Healthcare and dental care.
• Life insurance and EAP.
• Potential for bonuses and incentives.
• Collaborative work environment.
• Opportunities for personal and professional growth.