Customer Support Consultant - Collections - Remote

Overview

Sutherland is looking for enthusiastic and people-oriented professionals to join our team as Customer Support Consultants, where you will help strengthen customer relationships and resolve inquiries.

In Short

• Support general billing inquiries and access customer records.
• Identify customer needs and recommend solutions.
• Interact with various client departments regarding escalations.
• Attend job-related training for skill development.
• Access databases and technical applications for problem resolution.
• Place follow-up calls to ensure customer satisfaction.
• Develop problem-solving abilities and improve technical skills.
• Work in a dynamic team environment.
• Utilize Microsoft Office and CRM applications.
• Achieve goals and express ideas clearly.

Requirements

• High School diploma or equivalent.
• Basic PC keyboarding skills and Microsoft Office experience.
• Direct client contact technical support experience.
• Excellent verbal and written communication skills.
• Strong problem-diagnosis and problem-solving skills.
• Multi-tasking skills using several applications.
• Experience with CRM applications is preferred.
• Goals-oriented mindset.
• Ability to express ideas clearly.

Benefits

• Training provided for new hires and refresher courses.
• Opportunities for career development.
• Work with iconic brands and cutting-edge technology.
• Collaborate with a dynamic team.
• Hybrid work model after initial training.