Customer Success Expert with French and English - Remote

Overview

As a Customer Success Expert, you will manage post-sales customer relationships by driving onboarding and adoption of a cloud-based solution, acting as a trusted advisor to ensure client satisfaction.

In Short

• Manage post-sales customer relationships.
• Drive onboarding and adoption of cloud-based solutions.
• Act as a trusted advisor to clients.
• Collaborate with internal teams to maximize customer value.
• Ensure regular client communication.
• Develop and retain customer relationships.
• Address technical demands and ensure customer satisfaction.
• Stay up-to-date with product features and enhancements.
• Provide feedback for product advancement.
• Work from home with occasional office visits.

Requirements

• Strong analytical and problem-solving skills.
• Fluent in French and English.
• Good presentation skills.
• 1 to 3 years of customer success experience.
• Proven track record of achieving customer satisfaction goals.

Benefits

• Permanent employment contract.
• Competitive salary package.
• Health and life insurance.
• Food vouchers.
• 21 days of paid annual leave.
• Structured career development path.
• Comprehensive onboarding and training.