Remote Otter LogoRemoteOtter

Customer Success Expert with French and English - Remote

Posted 2 days ago
Customer Service
Full Time
Bulgaria

Overview

As a Customer Success Expert, you will manage post-sales customer relationships by driving onboarding and adoption of a cloud-based solution, acting as a trusted advisor to ensure client satisfaction.

In Short

  • Manage post-sales customer relationships.
  • Drive onboarding and adoption of cloud-based solutions.
  • Act as a trusted advisor to clients.
  • Collaborate with internal teams to maximize customer value.
  • Ensure regular client communication.
  • Develop and retain customer relationships.
  • Address technical demands and ensure customer satisfaction.
  • Stay up-to-date with product features and enhancements.
  • Provide feedback for product advancement.
  • Work from home with occasional office visits.

Requirements

  • Strong analytical and problem-solving skills.
  • Fluent in French and English.
  • Good presentation skills.
  • 1 to 3 years of customer success experience.
  • Proven track record of achieving customer satisfaction goals.

Benefits

  • Permanent employment contract.
  • Competitive salary package.
  • Health and life insurance.
  • Food vouchers.
  • 21 days of paid annual leave.
  • Structured career development path.
  • Comprehensive onboarding and training.
Sutherland logo

Sutherland

Sutherland is a dynamic and analytical company focused on workforce management solutions. With a team of energetic and dedicated individuals, Sutherland emphasizes the importance of workforce planning, scheduling, and real-time management to enhance operational efficiency. The company seeks to build fulfilling careers for its employees while driving success through effective analysis, implementation of systems, and collaboration with local managers and project leaders. Sutherland values strong communication, leadership, and analytical skills, aiming to uphold performance metrics and foster a supportive team environment.

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