Customer Service Representative with German – Focus on Chat Communication – Home Office - Remote

Overview

This position involves providing customer service primarily through live chat for a leading online shopping provider, allowing you to work from home.

In Short

• Responding to customer inquiries mainly via live chat.
• Assisting with questions regarding orders, accounts, products, and deliveries.
• Utilizing internal tools to address customer concerns and guide them through minor technical issues.
• Maintaining professional and friendly communication according to client standards.
• Adhering to processes and quality guidelines.
• Forwarding complex inquiries to relevant departments.

Requirements

• Excellent German language skills (minimum B2 level), especially in written communication.
• Good technical understanding and proficient PC skills.
• Quick comprehension, reliability, and accuracy in written expression.
• Customer-oriented mindset, independence, and high self-motivation.
• Willingness to work flexible shifts, including evenings or weekends.

Benefits

• 100% home office – work from anywhere.
• Flexible shift models: 4, 6, or 8-hour shifts to fit your schedule.
• Working hours between 08:00 AM and 01:00 AM.
• Attractive salary + performance-based monthly bonuses.
• Comprehensive benefits package: health and social insurance, meal vouchers, travel cost reimbursement.
• Structured, paid onboarding and training according to international standards.
• Employee referral program.
• Virtual team events, games, and networking opportunities.
• Diverse development opportunities in a growing international company.