Customer Service Representative with German - Remote

Overview

The Customer Service Representative will primarily handle outbound calls with business customers, providing assistance and educating them on account upgrades while ensuring adherence to company protocols.

In Short

• Process outbound calls with business clients
• Interact with customers via phone and email
• Educate customers on upgrading accounts
• Process client data following detailed instructions
• Follow escalation rules for service level agreements
• Fluency in German is required
• Good level of English is necessary
• Previous customer service experience is an advantage
• Strong communication and interpersonal skills are needed
• Results-driven with good time management skills

Requirements

• Fluency in German
• Good level of English
• Previous customer service experience
• Team player across borders
• Attention to detail and accuracy
• Ability to adapt to changing processes
• Strong communication skills
• Good time management skills
• Results-driven attitude

Benefits

• Work with a leading global professional services company
• Opportunity to be part of a talented and innovative team
• Engage with the latest technology and industry leaders
• Commitment to creating lasting value for clients and communities
• Equal Employment Opportunity