Customer Service Representative with German – Chat Communication – Home Office - Remote

Overview

Join Sutherland, a leading global company in Customer Experience Management, as a Customer Service Representative with a focus on chat communication. This role allows you to work from home while providing support for a major online shopping provider.

In Short

• Respond to customer inquiries primarily via live chat.
• Assist with questions regarding orders, accounts, products, and deliveries.
• Utilize internal tools to resolve customer issues and guide through minor technical problems.
• Maintain professional and friendly communication according to client standards.
• Adhere to processes and quality guidelines.
• Forward complex inquiries to appropriate departments.

Requirements

• Excellent German language skills (minimum B2 level), especially in written communication.
• Strong PC skills and quick adaptation to new systems.
• Quick comprehension, reliability, and accuracy in written expression.
• Customer-oriented mindset, independence, and high self-motivation.
• Willingness to work flexible shifts, including evenings or weekends.

Benefits

• 100% home office – work from anywhere.
• Flexible shift models: 4, 6, or 8-hour shifts to fit your lifestyle.
• Working hours between 08:00 AM and 01:00 AM – early, late, or intermediate shifts possible.
• Attractive salary + performance-based monthly bonuses.
• 21 days of paid vacation.
• Comprehensive benefits package: health and social insurance, meal vouchers, travel cost subsidies.
• Structured, paid training and onboarding according to international standards – full-time.
• Diverse development opportunities in a growing international company.
• Team-building events, recognition and awards for outstanding performance, as well as excellent working conditions, games, and rewards for a positive workplace atmosphere.