Senior Customer Service Representative with German - Remote

Overview

This role at Medtronic involves leading customer service initiatives and supporting order management processes while ensuring high customer satisfaction and operational excellence.

In Short

• Work in a world-leading healthcare technology company.
• Provide sales support and enhance customer experience.
• Interact with key stakeholders in hospitals and internal departments.
• Support Order-To-Cash processes including order processing and invoicing.
• Handle customer inquiries and disputes via phone and email.
• Collaborate with sales teams to meet customer requirements.
• Drive customer satisfaction and build lasting relationships.
• Work from home after initial training, with some office days required.
• Must reside within 80km of the office in Heerlen, Netherlands.
• Competitive salary and benefits package offered.

Requirements

• Bachelor’s degree or equivalent experience.
• Fluent in English and German, both written and verbal.
• 2+ years in customer service and order management.
• Proficient in MS Office (Outlook, Excel, Word).
• Strong sense of responsibility and flexibility.
• Able to prioritize tasks under pressure.
• Customer-focused and service-oriented mindset.

Benefits

• Competitive salary.
• Flexible benefits package.
• Commitment to employee well-being.
• Wide range of resources and support for career growth.
• Opportunities for personal and professional development.