Technical Support Consultant (LATAM) - Remote

Overview

Join our team as a Technical Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Provide exceptional technical support and ensure customer satisfaction.

In Short

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to resolve complex tickets
• Ensure customers' satisfaction with any interaction
• Maintain knowledge of client’s products and services
• Work with customers’ sensitive information securely
• Communicate with developers to troubleshoot technical issues
• Excellent English communication skills required
• Prior experience in tech support is a must
• Customer-oriented and responsible attitude

Requirements

• Strong troubleshooting and problem-solving skills
• Basic knowledge of networking and cybersecurity
• Experience with Zendesk or similar CRM systems is a plus
• Degree in computer science or information technology preferred
• Certification in Microsoft, Linux, or Cisco is a plus

Benefits

• Flexible schedule and fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development