Technical Support Consultant (German & English) - Remote

Overview

Join our team as a Technical Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional customer support via emails, calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Improve customer support processes and procedures
• Maintain high level of product knowledge
• Stay up to date with the product updates and changes

Requirements

• Excellent German and English is a must (both spoken and written)
• At least 1–2 years of experience in customer support in fast-paced environment
• Strong problem-solving and troubleshooting skills
• Attention to details
• Familiarity with CRM systems and basic technical support
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday to Friday, 8 AM–5 PM, Slovenia time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in EUR
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development