L2 Technical Support Consultant - Remote

Overview

Join our team as an L2 Technical Support Consultant at a project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide L2 support to customers, diagnosing and resolving complex technical issues.
• Develop and maintain backend systems using Java/Spring Boot and MongoDB.
• Gather data to ensure the required technical info is collected to resolve complex tickets.
• Ensure customers' satisfaction with any interaction.
• Maintain working knowledge of our client’s products and services.
• Communicate with developers and other departments to identify and troubleshoot technical issues.
• Work with customers’ sensitive information securely.
• Stay up-to-date with cutting-edge technology.
• Possess a personal laptop or computer with a stable internet connection.
• Have a positive, friendly, and pragmatic attitude.

Requirements

• Excellent English communication skills (C1 level).
• 2+ years experience in back-end software development.
• Proficiency in Java/Spring Boot and MongoDB.
• Good understanding of on-premise IT infrastructure.
• Experience with Kafka, Groovy, and container environments is a plus.
• Knowledge of performance tuning techniques is a plus.
• Understanding of financial sector derivatives is a plus.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Greenhouse conditions for self-development.