L2 Technical Support Consultant - Remote

Overview

Join our team as an L2 Technical Support Consultant at a project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Stay current with the latest backend technologies and trends.
• Provide L2 backend support, diagnosing and resolving complex technical issues for customers.
• Develop, troubleshoot, and maintain backend systems using Java/Spring Boot and MongoDB.
• Collect and analyze data to ensure all necessary technical details are available for resolving advanced backend-related tickets.
• Gather key technical information to facilitate the resolution of intricate backend issues.
• Ensure customer satisfaction in all interactions, offering high-quality technical support.
• Maintain an in-depth knowledge of our client’s backend products and services.
• Handle customers' sensitive information with the highest level of security and care.
• Collaborate with developers and departments across various IT companies to diagnose and address backend technical challenges.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• 2+ years experience in back-end software development
• Proficiency in Java/Spring Boot and MongoDB
• Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
• Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Flexible schedule;
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development