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L2 Electrotechnical Support Engineer (Part-Time) - Remote

Posted 2 days ago
Customer Service
Part Time
South Africa

Overview

Join our team as an L2 Electrotechnical Support Engineer and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

  • Provide exceptional technical support via calls and emails
  • Assume ownership of technical issues
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected
  • Process customer inquiries containing technical issues
  • Maintain working knowledge of client’s products and services
  • Support on-site activities for technicians and customers
  • Manage and maintain updated records of failures and maintenance

Requirements

  • Excellent English communication skills (C1 level)
  • 3–5 years of prior experience in technical support
  • Strong knowledge of basic electrical concepts
  • Experience communicating with electricians or technically-minded customers
  • Familiarity with construction plans or wiring schematics
  • Experience with Google Workspace and Help Scout
  • Experience with Pipeline Deals CRM and QuickBooks
  • Excellent interpersonal skills

Benefits

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth
  • Greenhouse conditions for self-development
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SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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