L2 Electrotechnical Support Engineer (Part-time, Remote)

Overview

Join our team as an L2 Electrotechnical Support Engineer and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Provide exceptional technical support via calls and emails
• Assume ownership of technical issues
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected
• Process customer inquiries containing technical issues and/or feedback
• Maintain working knowledge of our client’s products and services
• Support on-site activities for technicians, customers, and subcontractors
• Manage and maintain updated records of failures and maintenance activities

Requirements

• Excellent English communication skills (C1 level)
• 3–5 years of prior experience in technical support or related role
• Strong knowledge of basic electrical concepts is a must
• Experience communicating with electricians or technically-minded customers
• Familiarity with construction plans or wiring schematics
• Experience with Google Workspace and Help Scout
• Experience with Pipeline Deals CRM and QuickBooks
• Excellent interpersonal skills

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth