Chat Support Consultant (Native Japanese) - Crypto - Remote

Overview

Join our team as a Chat Support Consultant and thrive in a multicultural environment while providing excellent customer support in crypto trading.

In Short

• Provide customer support in crypto trading via live chat, tickets, and email.
• Handle inquiries, order disputes, and appeals.
• Deliver accurate information and solutions to customer requests.
• Manage complaints and follow up on escalations.
• Maintain knowledge of trading platform and market conditions.
• Understand customer needs and provide feedback to management.
• Seek ways to improve team performance and efficiency.
• Adapt to different shifts including weekends and holidays.

Requirements

• Native Japanese and strong English proficiency (minimum B2; C1 preferred).
• 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support.
• Strong analytical and problem-solving skills.
• Proof validation skills or payment/banking knowledge.
• Financial background is preferred.
• Positive and responsible attitude.
• Crypto industry knowledge is a plus.
• CRM experience is an advantage.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards system.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Conditions for self-development.