Gaming Customer Support Consultant - Remote

Overview

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest customer happiness practices
• Maintain knowledge of client’s products and services
• Communicate with developers and other departments

Requirements

• Excellent English skills (C1 level for both spoken and written)
• Experience in gaming support
• Strong knowledge of RPGs, mobile games, or streaming platforms
• Experience providing support via live chats and emails
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop/computer (at least 8Gb RAM) and stable internet connection

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development