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Gaming Customer Support Consultant - Remote

Posted 5 days ago
Customer Service
Full Time
Brazil

Overview

Join our Customer Support Consultant team and thrive in a multicultural and multilingual environment while enjoying your home office, providing exceptional support to gaming enthusiasts.

In Short

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay updated with cutting-edge technology
  • Handle sensitive customer information securely
  • Apply customer happiness practices
  • Maintain knowledge of client products and services
  • Communicate with developers and IT departments

Requirements

  • Excellent English skills (C1 or higher)
  • Experience in gaming support
  • Strong knowledge of RPGs, mobile games, or streaming platforms
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop/computer (8Gb RAM) and stable internet (50 Mbps download, 40 Mbps upload)

Benefits

  • Flexible schedule
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referrals
  • Paid training and probation
  • Work-life balance
  • Responsive management interested in your growth
  • Conditions for self-development
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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