Customer Support / Community Management Consultant - Remote

Overview

As a Customer Support / Community Management Consultant, you will be part of a multicultural and multilingual environment, working remotely to provide support and build relationships with customers.

In Short

• Answer customer posts on social media platforms like X, Reddit, and TripAdvisor.
• Post media and content on the company's social media profiles.
• Build positive relationships with customers.
• Meet team KPIs.
• Stay updated with cutting-edge technology.
• Handle customers’ sensitive information securely.
• Maintain knowledge of client products and services.
• Cooperate with the branding team to enhance brand identity.

Requirements

• Excellent English skills (C1 level for spoken and written).
• Experience in customer support.
• At least 6 months of experience working with X, Reddit, TripAdvisor.
• Experience with the US market.
• Strong analytical and research skills.
• Positive and responsible attitude.
• Personal laptop or computer (minimum 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload).

Benefits

• Flexible schedule.
• Fully remote work opportunity.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referrals.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management focused on growth.
• Greenhouse conditions for self-development.