Bilingual Customer Support Consultant (French & English) - Remote

Overview

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Respond and resolve customer inquiries and issues via email, phone, or chat.
• Build positive and long-lasting relationships with customers.
• Communicate and collaborate with external stakeholders.
• Meet team KPIs.
• Stay updated with cutting-edge technology.
• Securely handle customers’ sensitive information.
• Apply customer happiness practices.
• Communicate with developers and other departments.

Requirements

• Excellent English and French skills (C1-C2).
• Minimum of 1 year in customer support.
• Experience in the tourism industry.
• Analytical and research skills.
• Ability to understand and empathize with customers.
• Positive, responsible, and proactive attitude.
• Comfortable in a fast-paced environment.
• Strong ability to learn multiple software tools.
• Capability to handle high volume inquiries.
• Personal laptop and stable internet connection.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referrals.
• Paid training and probation.
• Work-life balance.
• Responsive management.
• Conditions for self-development.