Customer Support Consultant (Remote)

Overview

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay updated with cutting-edge technology
• Work securely with customers’ sensitive information
• Apply the latest customer happiness practices
• Maintain knowledge of client’s products and services
• Communicate with developers and other departments

Requirements

• Native Vietnamese and English communication skills
• At least 6 months of experience in a customer support role
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop with at least 8GB of RAM and stable internet connection

Benefits

• Rotating shifts: 7 AM–4 PM, 3 PM–12 AM, and 11 PM–8 AM, Mongolia time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development