Global Workforce Planning Manager - Remote

Overview

The Global Workforce Planning Manager is responsible for designing, implementing, and managing workforce strategies to optimize productivity and ensure the efficient allocation of resources across multiple global sites.

In Short

• Lead and develop a high performing team of global planners
• Develop and oversee the global workforce planning strategy
• Utilize advanced analytics to forecast workforce requirements
• Collaborate with regional workforce managers
• Analyze key performance indicators (KPIs)
• Work closely with Operations, Human Resources, and Client Services teams
• Leverage data to generate insights for workforce planning models
• Drive the adoption of workforce management tools
• Identify and mitigate risks related to workforce shortages or surpluses

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or a related field
• Minimum of 5-7 years in workforce planning
• Proficient in workforce management software and data analysis tools
• Strong data analysis skills
• Excellent communication skills
• Proven ability to develop innovative solutions
• Solid project management skills
• Experience working in a multi-site or global workforce management role
• Familiarity with Six Sigma or Lean methodologies
• Certification in workforce planning is advantageous

Benefits

• Work with an award-winning global CX solutions company
• Be part of an ambitious team of innovators
• Opportunity to solve complex problems