End-User Computing Support Technician - Remote

Overview

This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems, recognizing and escalating more difficult problems.

In Short

• User account management
• Troubleshoots and supports all network laptops/computers.
• Understanding of IT principles and ability to communicate technical concepts effectively to a varied audience.
• Assists in the set-up, maintenance and repair of PC hardware & this will include distribution of equipment
• Use ticketing system to answer all issues in a timely fashion based on department SLAs, and other methods of communication to insure proper resolution.
• Walk users through problem-solving processes and consult on workflow best practices for remote employees
• Knowledge Base content creation and cultivation, special projects, customer communications, product and tooling integration and validation, etc.
• Infrequent/occasional travel may be required for initial training and/or site builds and has reliable transportation
• This is an onsite position with work from home opportunity

Requirements

• Strong Communication, and interpersonal skills
• Intermediate to advanced technical and functional skills
• Solid data gathering and analysis
• Adaptability and stress tolerance
• Experience in a customer support role
• Experience with help desk tools
• Technology troubleshooting experience
• Experience in all Microsoft Office tools
• Experience working remotely and/or with distributed teams is a plus
• Strong Organization & self-leadership skills

Benefits

• Competitive salary
• Work from home opportunity
• Training and development opportunities
• Supportive team environment