Primary Support Engineer, PeopleSoft Technical - Remote

Overview

We are looking for an experienced Primary Support Engineer, PeopleSoft Technical professional to join our growing international Delivery Team.

In Short

• Providing in-depth technical expertise on PeopleSoft across multiple releases and industries
• Configuring and optimizing PeopleSoft technical components across various modules
• Collaborating effectively with cross-functional teams of varying experience levels
• Analyzing and resolving complex issues requiring evaluation of multiple factors
• Applying sound judgment in selecting methods and techniques for high-quality client support
• Managing and resolving customer issues within Service Level Agreements (SLAs) while balancing speed and accuracy
• Acting as a cross-functional team member, contributing to case resolutions
• Troubleshooting and resolving technical cases raised by clients
• Documenting solutions in a clear, concise, and accessible manner for future reference

Requirements

• 10+ years of experience in PeopleSoft HCM/FSCM support
• Extensive technical expertise in PeopleSoft
• Prior experience in a support role (preferred)
• Strong knowledge of PeopleSoft architecture, localizations, implementations, and key functionalities
• Independent problem-solving skills with a proactive approach
• Strong analytical and critical thinking abilities
• Ability to coordinate and collaborate with team members at all experience levels
• Proven capability to manage multiple initiatives simultaneously
• Experience working on complex, unfamiliar issues requiring in-depth analysis
• Excellent written and verbal communication skills
• A hands-on, results-driven mindset with a team-player attitude
• A self-starter with strong attention to detail and the ability to work efficiently under pressure

Benefits

• Competitive Salary
• Medical, Dental, and Vision coverage
• 401K retirement savings plan
• Length of Service Awards, including additional annual leave, bonuses, and paid sabbaticals
• Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity
• Employee Assistance Program (EAP) – 24/7 confidential support and counselling services
• Employee Development – A personalized competency framework with training opportunities to advance your career
• Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose