Project Support Operations Associate - Remote

Overview

Superside is looking for a detail and solutions-oriented Project Support Operations Junior Associate to join us in the quest of building the best creative experience.

In Short

• Support creatives and project managers to enhance customer experience.
• Identify customer dissatisfaction and internal challenges.
• Generate findings on internal issues affecting account health.
• Collaborate with various departments to resolve issues.
• Provide effective communication regarding issue resolution.
• Evaluate and improve existing working processes.

Requirements

• 1-2 years of experience in customer support and Quality Assurance.
• Meticulous attention to detail and analytical skills.
• High personal standards for quality and accountability.
• Excellent English proficiency in verbal and written communication.
• Experience with Google Suite and Slack.
• Outstanding interpersonal skills for team collaboration.
• Understanding of customer satisfaction issues.

Benefits

• Opportunity to work in a high-impact team.
• Collaboration with multiple departments.
• Direct impact on customer and account health.
• Work in a fast-paced environment.