Customer Enablement Lead - Remote

Overview

We’re looking for a Customer Enablement Lead to design and deliver programs that help our SMB and Mid-Market customers get maximum value from Superside’s services. You’ll turn insights into action, build frameworks and tools, and launch initiatives that improve onboarding, adoption, and retention at scale.

In Short

• Own strategic enablement initiatives from concept to execution, measurement, and iteration.
• Use customer insights and data to design scalable solutions such as playbooks, automations, and workflows.
• Build frameworks that make problem-solving and decision-making faster and more consistent.
• Manage and improve tooling (Salesforce, Planhat, Omni, ChatGPT, Helpjuice) to streamline workflows.
• Partner with CS, RevOps, Product, Marketing, and Data teams to ensure alignment and impact.
• Lead customer-facing programs like onboarding or engagement initiatives that scale across segments.
• Develop training materials, documentation, and reusable assets for customer-facing teams.
• Track and report enablement performance against defined KPIs.
• Stay ahead of emerging AI tools and apply them to increase efficiency and automation.

Requirements

• 3+ years in a strategic, analytical, or enablement-focused role in a Strategy Consulting or B2B SaaS environment.
• Proven ability to lead cross-functional projects from start to finish.
• Strong problem-solving skills and a knack for turning complexity into clear, actionable frameworks.
• Experience with CRMs (Salesforce, Planhat) and data tools (Excel, Omni).
• Ability to analyze customer behavior and derive actionable insights from large datasets.
• Experience with workflow optimization and tooling implementation.
• Familiarity with AI tools like ChatGPT; ability to create custom GPTs is a plus.
• Excellent communication skills for aligning stakeholders and driving adoption.
• Highly organized, adaptable, and comfortable managing multiple priorities.
• Passion for improving the customer experience and delivering scalable business impact.

Benefits

• Opportunity to work in a fast-paced environment.
• Be part of a team that values innovation and customer success.
• Potential for professional growth and development.
• Flexible work arrangements.