Customer Enablement Lead - Remote

Overview

As Customer Enablement Lead, you’ll play a critical role in equipping our premium users with the knowledge, resources, and confidence they need to be successful with Bolt. Through onboarding, training, live sessions, and scalable educational programs, you’ll help customers become proficient and empowered users—driving satisfaction, retention, and long-term growth.

In Short

• Become a Bolt expert and evangelist, with deep knowledge of the product, common edge cases, troubleshooting workflows, and best practices.
• Design and iterate on training programs and live sessions—including content, agendas, schedules, and playbooks—based on customer feedback and usage data.
• Conduct regular onboarding, training, and hands-on building sessions for both B2C and B2B customers.
• Host office hours where you’ll answer technical questions and support users in real time.
• Partner with Marketing to amplify and promote enablement sessions and live events.
• Provide support with technical questions and product guidance across various community channels.
• Co-host live streams and collaborate with Marketing on sourcing guests from our user community.
• Help design scalable programs and resources that reflect customer feedback and recurring pain points.
• Gather and synthesize community feedback to inform product prioritization and improve the overall customer experience.
• Identify gaps in educational content and collaborate with the CX team to address those.

Requirements

• 3+ years of experience in Customer Enablement, Education, CX, Support, Customer Success, Onboarding, or Solutions Engineering.
• Proven ability to design and deliver impactful training and enablement content.
• Strong understanding of AI tools, prototyping, coding workflows, and technical integrations.
• Passion for helping others succeed, with a curious mindset and drive to solve problems creatively.
• Confident communicator who’s comfortable presenting on live streams, webinars, and calls.
• Exceptional written and verbal communication skills, with a customer-first mindset.
• High ownership and self-direction—you’re comfortable taking initiative and working independently.
• Strong project management and organizational skills.
• Experience collaborating cross-functionally.
• Strong verbal and written English communication skills are required, as this role involves frequent collaboration with team members, stakeholders, and customers where English is the primary working language.

Benefits

• You do not need a college degree to apply.
• You do not need to be located in the U.S. — we’re remote-friendly.
• You do not need to meet every qualification listed above.