Sr. Technical Account Manager, Payment Processing - Remote

Overview

At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team. For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth. We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.

In Short

• Drive Multi-Processor Orchestration by partnering with engineering.
• Monitor and Optimize MID Performance with real-time dashboards.
• Support Fraud Prevention and Chargeback Strategy.
• Enable Subscription Success through alerting and observability.
• Act as First Responder in the TAM on-call rotation.
• Build for Reliability & Continuity by documenting fallback scenarios.
• Champion Observability and AI Adoption.
• Collaborate Across Teams and Vendors to resolve technical issues.

Requirements

• Proficiency with SQL, Python, and/or other analytics tools.
• Hands-on experience with payments orchestration across multiple processors.
• Familiarity with AI tooling for debugging or observability.
• Prior experience in a startup or scale-up environment.
• Background in the travel or fintech industry is a strong plus.

Benefits

• Opportunity to grow and make an impact.
• Invest in learning and career growth pathways.
• Collaborative and fast-paced work environment.
• Focus on employee well-being and rewards.