Sr Technical Account Manager - Remote

Overview

The Sr. Technical Account Manager (TAM) at Onit will advocate for customer accounts, ensuring a world-class support experience while collaborating with various teams to resolve issues and enhance customer satisfaction.

In Short

• Serve as a technical expert on Onit's platform and solutions.
• Ensure high levels of customer satisfaction.
• Resolve support escalations in a timely manner.
• Document customer-specific configurations and commitments.
• Act as the voice of the customer for service and product changes.
• Provide guidance and coaching to colleagues.
• Identify potential customer concerns proactively.
• Facilitate communication between customers and internal teams.
• Work on special projects as assigned.
• Help manage technical support ticket status calls.

Requirements

• 7+ years of customer-facing technical account management experience.
• 5+ years of project management experience.
• 2+ years of supervisory or leadership experience.
• High emotional intelligence and stress management skills.
• Strong written and verbal communication skills.
• Proficient troubleshooting and reverse engineering skills.
• Aptitude for learning new technologies.
• Ability to build strong relationships with customers and teams.
• Bachelor's Degree in Information Systems or related field is a plus.

Benefits

• Opportunity to work in a collaborative environment.
• Mentorship and training opportunities.
• Engagement in special projects.
• Ability to influence product and service improvements.
• Work remotely with flexible hours.