Support Engineer (EMEA - Weekends) - Remote

Overview

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

In Short

• Provide initial and timely responses to all support cases for various topics.
• Triage support cases and direct users to previous answers or escalate as needed.
• Monitor feedback channels like GitHub Issues & Discussions.
• Identify areas for internal tooling development to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage.

Requirements

• 3+ years of experience in customer support, particularly developer support.
• Proficient in SQL, ideally PostgreSQL.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems.
• Experience with GitHub Issues and Discussions.
• Familiarity with JavaScript frameworks like React, Vue, Svelte, and Node.js is a plus.
• A degree in Computer Science is a plus.

Benefits

• 100% remote work from anywhere in the world.
• Equity ownership in the company (ESOP).
• Autonomous work environment.
• Comprehensive health, vision, and dental benefits.
• Generous tech allowance for office setup.
• Annual education allowance.
• Annually run off-sites.