Finance & Billing Operations Specialist - Remote

Overview

Supabase is the Postgres development platform, built by developers for developers. We add auth, realtime, storage, RESTful APIs, and edge functions to Postgres so teams can move fast and build confidently.

We’re a remote-first, open source company with a big mission: make building scalable apps as easy as possible. That means building not just great products—but great internal systems to support our users and teams as we scale.

We’re looking for a Finance & Billing Operations Specialist to join our growing team. This is a high-impact, detail-oriented role at the intersection of finance, billing, and customer operations. If you’re excited by the idea of owning critical systems, helping customers, and building better processes in a fast-growing SaaS company—this one’s for you.

In Short

• Own subscription operations: Manage manual billing processes for enterprise, HIPAA, and custom contracts in collaboration with Success and Sales.
• Support billing-related tickets: Help users resolve payment issues, credit usage, invoices, and other finance-related support requests.
• Manage credits and incentives: Track and apply YC credits, prepaid packages, and other customer incentive programs.
• Assist in compliance and audits: Support financial audits and help with indirect tax tracking and compliance documentation.
• Help reduce churn and missed revenue: Support the dunning and collections process to ensure accounts stay in good standing.
• Streamline and improve: Identify gaps in workflows and help automate or optimize where possible.

Requirements

• Based in the United States or equivalent timezone.
• 2–4 years experience in billing, finance operations, or revenue operations, preferably at a software or SaaS company.
• Strong working knowledge of billing systems (e.g. Stripe/Orb), CRMs (e.g. Hubspot/Salesforce), and spreadsheets.
• Comfortable working with customers and handling billing support.
• Self-starter with excellent time management and communication skills.

Benefits

• Fully Remote: We hire globally. We believe you can do your best work from anywhere.
• ESOP: Every team member receives ESOP (equity ownership) in the company.
• Tech Allowance: Use this budget to set up your ideal work environment.
• Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents.
• Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
• Flexible Work: We operate asynchronously and trust you to manage your own time.
• Professional Development: Every team member receives an annual education allowance to spend on learning.