RSO Account Manager - West Coast - Remote

Overview

Join Summus, where we’re not just innovating, we’re revolutionizing the health journey!

We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of RSO Account Manager within our Operations department. This is a fully remote position based on the West Coast (U.S. Pacific Time Zone).

Imagine a world where families swiftly connect with top-tier doctors for any health query. At Summus, our cutting-edge clinical navigation and specialty care model simplifies the healthcare landscape, guiding our members through every twist and turn of their health journey. We’ve attracted the world’s best physicians across 120+ specialties, placing trusted doctors at the heart of all health decisions, driving better and more cost-efficient outcomes for families and employers alike. Our comprehensive programs support members in areas of cancer, musculoskeletal, women’s health, and cardiometabolic health.

We believe that timely access to expert medical guidance leads to better decisions and fundamentally improves health outcomes. Our platform offers employers and consultants a straightforward, powerful solution that empowers employees to make informed, potentially life-changing health choices, backed by measurable outcomes.

Health plans gain immense value from Summus by accelerating access to high-quality specialists, enhancing member satisfaction, and optimizing network utilization, especially in value-based care models.

Our technology, trusted by leading US health systems, ensures seamless implementation and global scaling of our specialty care and peer-to-peer programs, all supported by robust data analytics and reporting capabilities.

From e-consults to curbside consults, Summus creates a trusted community where primary care providers and community specialists collaborate effortlessly with experts across diverse specialties. Our powerful technology platform centers real human connection in the member experience, ensuring doctors are integral to every healthcare decision. Summus supports families with medical record collection, curation, and secure storage, all within the Summus platform.

Ready to revolutionize clinical navigation and drive transformative change in healthcare? Apply today and become part of our passionate team of Summies, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise anytime, anywhere.

In Short

• Serve as the primary point of contact for hospital system clients.
• Foster strong relationships and clear communication between clients and internal teams.
• Respond to client inquiries and manage escalations.
• Plan and facilitate client meetings.
• Oversee client implementations.
• Maintain comprehensive documentation and shared resources.
• Partner with internal teams to execute on client needs.
• Develop and maintain standard operating procedures.
• Prepare and deliver reporting and presentations for clients.
• Stay current on industry trends and remote healthcare advancements.

Requirements

• Experience in client management and project delivery.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple projects.
• Familiarity with healthcare industry practices.
• Proficiency in data analytics and reporting.
• Problem-solving and process optimization skills.
• Detail-oriented with strong organizational skills.
• Ability to work in a remote environment.

Benefits

• Fully remote work opportunity.
• Collaborative and innovative work environment.
• Opportunity to make a meaningful impact in healthcare.
• Access to top-tier medical expertise.
• Competitive salary and benefits package.