Technical Support Specialist (Contract) - Remote

Overview

This role involves providing top-tier technical support to clinicians and administrative staff, ensuring customer success in a fast-paced healthcare technology environment.

In Short

• Contract role focused on technical support for healthcare technology.
• Provide real-time support and troubleshoot product issues.
• Work during the service window of 7:00 AM to 6:00 PM EST, Monday to Friday.
• Maintain professional communication with users, especially during frustrations.
• Collaborate with product and engineering teams to resolve issues.
• Identify patterns in recurring issues to improve support processes.
• Flexible remote work with a structured shift schedule.
• Opportunity to influence support operations in a mission-driven startup.
• Collaborative team environment focused on outcomes for clinicians and patients.
• Ideal for someone with experience in technical support or customer success.

Requirements

• 5+ years in technical support or customer success, preferably in AI, SaaS or healthcare tech.
• Experience with enterprise customers under strict SLAs.
• Comfortable using command-line tools (e.g., Bash, Python, Node.js).
• Excellent communication skills.
• High attention to detail and proactive mindset.
• Able to work independently and manage time effectively.

Benefits

• Flexible remote work.
• Influence on support operations at scale.
• Collaborative team environment.