Technical Support Specialist (Contract) - Remote

Overview

NerdWallet’s mission is to provide clarity for all of life’s financial decisions. As a Technical Support Specialist, you’ll provide account and technical support to NerdWallet’s rapidly growing membership base and work with cross-functional partners to escalate and investigate complex user issues.

In Short

• Help consumers improve their lives through better financial decisions.
• Become a subject matter expert on NerdWallet’s product ecosystem and tools.
• Identify and raise issues to cross-functional teams with clear, actionable escalations.
• Address complex topics with clarity and empathy.
• Balance efficiency with impact for maximum customer satisfaction.

Requirements

• Experience providing user support in a dynamic, fast-evolving product environment.
• Substantial experience troubleshooting complex issues independently.
• Exceptional communication abilities and analytical reading skills.
• Strong ability to articulate emerging issues.
• Familiarity with AI tools to enhance support quality.
• A growth mindset with a focus on learning.
• Enthusiasm for helping others with financial decisions.
• Familiarity with tools like Zendesk, Confluence, JIRA, Trello, Slack, Google suite, Salesforce, Stripe.
• Remote work experience preferred.
• Fintech experience preferred.

Benefits

• The hourly rate for this position is $20.64/hour.
• This is a W2 contract role hired by Magnit.
• Estimated schedule of 40 hours per week from May - October with opportunity for extension.
• This role is 100% remote.