Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Sully.ai, you will provide exceptional support to global customers, troubleshoot technical issues, and collaborate with various teams to enhance the customer experience.

In Short

• Provide exceptional support to global customers via email, chat, and video calls.
• Troubleshoot technical issues and ensure fast, effective resolutions.
• Collaborate with Product, Engineering, and Sales to improve customer experience.
• Maintain and update support documentation and knowledge bases.
• Advocate for customer needs and provide feedback to refine our platform.

Requirements

• 3-5 years of customer support experience, preferably in SaaS or tech.
• Excellent English communication skills.
• Ability to read JSON structure.
• Familiarity with support tools like Intercom.
• Ability to work independently in a fast-paced, remote environment.
• Technical troubleshooting skills and a passion for technology.
• Experience building trust and establish rapport with customers at all levels.

Benefits

• Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
• Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
• Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
• Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
• Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.