Head of Customer Solutions (Success) - Remote

Overview

As the Head of Customer Solutions (Success), you will lead the customer success function, creating robust support processes for our AI healthcare product and driving customer support operations globally.

In Short

• Build and manage the customer success function from the ground up.
• Develop onboarding frameworks to enhance customer engagement.
• Collaborate with technical teams to resolve customer challenges.
• Establish key performance indicators for customer success.
• Mentor and lead a high-performing customer success team.
• Build strong relationships with key customers to ensure their success.
• Implement incident management protocols for proactive customer communication.

Requirements

• 5+ years in customer success roles within SaaS/AI environments.
• Experience in a startup or high-growth environment.
• Proficiency in engineering solutions for customer problems.
• Strong customer-centric mindset with a focus on measurable success.
• Availability for seamless communication across time zones.

Benefits

• Work in a remote-first culture with a mission-driven team.
• Competitive salary and equity opportunities.
• Play a critical role in shaping company growth and partnerships.
• Address complex scalability challenges in healthcare.