Payroll Client Success Specialist - Remote

Overview

As a Payroll Client Success Specialist, you’ll be the go-to expert and trusted partner for a portfolio of up to 150 clients, ensuring businesses run smoothly and employees are paid accurately.

In Short

• Support clients with payroll-related questions.
• Manage up to 150 accounts through daily client interaction.
• Resolve client inquiries with high-level customer service.
• Establish a deep understanding of clients’ requirements.
• Troubleshoot payroll software issues.
• Maintain industry knowledge and monitor changes in regulations.
• Collaborate on various tasks across departments.
• Support integrations with HRIS and payroll systems.
• Handle escalated payroll situations.
• Other duties as assigned.

Requirements

• 3-5 years of payroll provider experience.
• Ability to work during busy seasons.
• Enthusiasm for client service.
• Experience with payroll software and troubleshooting.
• Exceptional communication skills.
• Strong computer aptitude, especially in Excel.
• Self-starter with a proactive approach.
• Integrity and focus on professional growth.
• Ability to manage competing tasks.
• Client service experience across organizational levels.

Benefits

• Flexible Workplace.
• Competitive PTO.
• Inclusive Environment.
• Development Opportunities.
• Comprehensive Benefits.
• Workplace Perks.