Extended Business Office Supervisor - Remote

Overview

The GREAT STATE TEAM is seeking a Remote Extended Business Office (EBO) Supervisor to manage the performance and workflow of our EBO Customer Service Representatives, ensuring quality service and compliance.

In Short

• Manage performance and activity of EBO Representatives.
• Handle scheduling and workflow to maximize results.
• Coach and train team members.
• Ensure compliance with policies and protocols.
• Conduct interviews and handle personnel issues.
• Lead performance appraisals and administrative tasks.
• Resolve escalated billing and payment issues.
• Maintain compliance logs and documentation.
• Act as a liaison for client information requests.
• Participate in team meetings and special projects.

Requirements

• 2+ years in a Call Center or Customer Service supervisory role.
• Knowledge of medical terminology and healthcare billing.
• Experience in performance management and coaching.
• Proficient in MS Office applications.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Detail-oriented and customer-focused.
• Ability to work in a fast-paced environment.
• Experience with Artiva HealthCare and/or FACS is a plus.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401K with employer match.
• Paid time off and holidays.
• Family-friendly events and wellness programs.
• All necessary equipment and technical support provided.