Bilingual Community Manager - Remote

Overview

Standing on Giants is seeking a skilled and dedicated Bilingual Community Manager to manage our Client’s online community via inbounds on select social media channels. The ideal candidate will be responsible for fostering a positive and engaging environment, providing exceptional customer service, and maintaining our Client’s brand voice and guidelines, whilst deploying Standing on Giants Methodology as relevant.

In Short

• Manage daily social media inbounds to create a safe and healthy environment for members.
• Act as an advocate of the organisation in the community.
• Provide superior quality of service and support to the community.
• Monitor and analyse community performance to ensure KPIs are met.
• Assist in ongoing project management and administration tasks.
• Collaborate with the Standing on Giants team for strategic support.
• Engage in dialogues with customers and answer questions.
• Facilitate engagement in line with the community purpose.
• Work closely with Client colleagues to communicate status and sentiment.
• Support in the creation of regular reports on community progress.

Requirements

• Experience in community management and social media.
• Strong communication skills in both languages.
• Ability to monitor and analyze community data.
• Self-motivated and quick to learn.
• Collaborative approach to work.

Benefits

• Supportive and open work environment.
• Employee benefits to enable job performance.
• Opportunities for professional growth.
• Commitment to sustainability and social responsibility.