Virtual Medical Receptionist - Remote

Overview

The Virtual Medical Receptionist serves as the first point of contact for patients, managing a high volume of inbound calls and appointment requests in a professional and efficient manner. This role is crucial to ensuring smooth clinic operations and delivering excellent patient service in a virtual environment.

In Short

• Manage a high volume of inbound calls using the Weave softphone system.
• Schedule, reschedule, and cancel patient appointments in the EMR system (Athena).
• Fill cancelled slots promptly and manage waiting lists.
• Provide friendly, accurate information to patients regarding services and policies.
• Gather and verify patient demographics and insurance information.
• Support pre-authorization processes as needed.
• Document patient interactions accurately in the EMR.
• Coordinate with onsite/admin staff for tasks requiring physical presence.
• Maintain confidentiality and comply with HIPAA guidelines.
• Work in a remote setup during the night shift.

Requirements

• At least 3 years of experience in customer service, preferably in a medical/healthcare setting.
• Hands-on experience with EMR systems (Athena experience is a plus).
• Familiarity with phone systems/softphones (Weave experience is a plus).
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Knowledge of insurance verification and pre-authorization processes.

Benefits

• Competitive compensation and benefits package.
• HMO Day 1 + FREE dependent coverage.
• De minimis and allowances.
• Attendance bonus.
• Paid time offs.
• Company-provided work setup (laptop, monitor, accessories).
• Training, career growth, and global exposure.
• A collaborative and supportive team culture.