Network Operations Center L1 - Remote

Overview

The NOC Level 1 is responsible for the continuous monitoring of network, server, and application systems to ensure optimal performance and availability. This entry-level role acts as the first point of contact for incident detection, initial troubleshooting, and escalation to higher-tier support teams as needed.

In Short

• Monitor network, server, and application alerts using NOC monitoring tools.
• Identify, log, and prioritize incidents and service requests.
• Perform initial troubleshooting for network, system, and application-related issues.
• Escalate unresolved issues to NOC Level 2/3 or appropriate engineering teams.
• Create, update, and maintain incident tickets.
• Communicate incident status and resolution updates to stakeholders.
• Follow standard operating procedures and incident management processes.
• Participate in shift-based work, including nights, weekends, and holidays.
• Contribute to continuous process improvement.
• Adhere to KPIs provided by the NOC ASM.

Requirements

• Associate or Bachelor's degree in Information Technology or related field.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Basic knowledge of incident management and ticketing systems.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work in a fast-paced, 24/7 operational environment.
• 1-2 years of experience in IT support, helpdesk, or NOC operations (preferred).
• Exposure to cloud environments (preferred).
• IT certifications such as CompTIA Network+, A+, or ITIL Foundation (preferred).
• Experience working with SLAs and operational performance metrics (preferred).

Benefits

• Competitive compensation and benefits package.
• Training, career growth, and global exposure.
• A collaborative and supportive team culture.