IT Service Desk Associate - Remote

Overview

The IT Service Desk Associate will provide technical support and assistance to clients, acting as the first point of contact for technical issues and ensuring timely resolution.

In Short

• Provide technical support via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Document client interactions in the CRM system.
• Collaborate with virtual employees for effective support.
• Stay updated with industry trends and best practices.
• Maintain a positive and professional attitude.
• Escalate complex issues as needed.
• Continuously improve support processes.
• Handle a wide range of end-user issues.
• Provide excellent customer service.

Requirements

• Bachelor's degree in Computer Science or related field.
• 1-2 years of experience in technical support.
• Experience in an MSP environment is a plus.
• Strong knowledge of computer systems and networks.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills.
• Customer service oriented.
• Experience with CRM systems is a plus.
• Ability to handle a wide range of end-user issues.

Benefits

• Remote work setup.
• Company laptop provided.
• HMO coverage on Day 1.
• Paid time off including various leave types.
• Unused leave conversion.
• Attendance bonus.
• Annual bonus.
• Monthly prizes and bonuses.
• Referral bonus of PHP 10k to 30k.