Associate Director, IT Service Delivery - Remote

Overview

The Associate Director, IT Service Delivery is a leadership role responsible for overseeing IT service delivery and ensuring efficient processes for remote employees.

In Short

• Lead a team of IT professionals in service delivery management.
• Focus on automation and process optimization within ITSM tools.
• Establish efficient processes for end-user hardware and software delivery.
• Manage vendor relationships and procurement.
• Drive continuous improvement initiatives.
• Ensure adherence to SLAs and KPIs.
• Foster a collaborative team environment.
• Build strong relationships with business stakeholders.
• Support IT security and data protection compliance.
• Assist in budget planning for ITSM operations.

Requirements

• 10+ years in IT service delivery management.
• Experience with ITSM tools like ServiceNow and FreshService.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Hands-on experience in automating IT workflows.
• Knowledge of ITIL framework and best practices.
• Customer-focused and service-oriented mindset.
• Analytical skills for data analysis and service improvement.
• Preferable: Coding/scripting experience (JavaScript, Python).
• ITIL certification preferred.

Benefits

• Work in a remote-friendly environment.
• Be part of a growing company with a strong culture.
• Opportunities for professional development.
• Collaborative and innovative work environment.
• Health and wellness programs.