Field Service Associate - Remote

Overview

Cornerstone Building Brands is seeking a Field Service Associate to join our Field Service team. This is a remote position, open to candidates located anywhere within the continental United States. As a Field Service Associate, you will be key in managing customer relations by providing prompt and thorough responses to post-shipment inquiries within our call center. Your efforts will be essential in ensuring high customer satisfaction and maintaining strong, ongoing relationships.

In Short

• Serve as the primary point of contact for incoming customer communications
• Develop and nurture customer relationships through email and call center communication
• Support field service teams by managing CRM workflows
• Troubleshoot and help resolve customer issues by collaborating with internal teams
• Analyze survey responses and present findings to leadership for strategic action
• Compile weekly and monthly reports for management
• Offer data-driven insights to support management decisions
• Liaison between customers and company departments to facilitate smooth resolutions
• Distribute customer surveys to collect insights on service performance

Requirements

• High School diploma or equivalent experience required
• Prefer previous experience in at least two of the following areas
  • Previous PEMB experience (2+ years)
  • Previous experience in Sales (3+ years)
  • Previous Customer Service experience (3+ years)
• PEMB experience is highly desired
• PC competent (including Excel, Word, and Access)
• Excellent communication skills (oral and written)

Benefits

• All your information will be kept confidential according to EEO guidelines.
• Equal Opportunity Employer.
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
• Support for disabled job seekers.