Technical Support Specialist - Remote

Overview

The Technical Support Specialist provides real-time assistance and troubleshooting for escalated calls and issues related to network infrastructure and third-party services.

In Short

• Provide real-time assistance to T2s and PNOCs.
• Handle escalated calls and troubleshoot outstanding issues.
• Work on Circuit Cutover and ISP testing.
• Configure vendor devices for new circuits.
• Implement and troubleshoot PMS and portal pages.
• Conduct wifi surveys and troubleshoot related issues.
• Analyze application logs and syslogs to identify faults.
• Coordinate with engineering and third-party vendors.
• Manage SSID requests and special conference issues.
• Provide necessary data analysis and aggregation.

Requirements

• Experience in technical support and troubleshooting.
• Knowledge of network infrastructure and ISP operations.
• Familiarity with PMS systems and portal page implementation.
• Ability to work with third-party vendors and equipment.
• Strong analytical skills for data and log analysis.
• Excellent communication skills for real-time assistance.
• Experience with wifi surveys and network configuration.
• Ability to work independently and remotely.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Exposure to new technologies and equipment.
• Collaborative work environment with engineering teams.
• Professional development opportunities.