Technical Support Specialist - Remote

Overview

The Technical Support Specialist provides real-time assistance and troubleshooting for escalated calls and issues related to network infrastructure and third-party services.

In Short

• Provide real-time assistance to T2s and PNOCs.
• Handle escalated calls and troubleshoot outstanding issues.
• Work on Circuit Cutover with ISPs.
• Configure vendor devices for new circuits.
• Implement and troubleshoot PMS and portal pages.
• Conduct wifi surveys and troubleshoot related issues.
• Analyze application logs and syslogs to identify faults.
• Coordinate with engineering and third-party vendors.
• Manage SSID requests and conference issues.
• Provide necessary data analysis and aggregation.

Requirements

• Experience in technical support or network administration.
• Strong troubleshooting skills.
• Familiarity with ISP operations and circuit testing.
• Knowledge of PMS systems and portal implementations.
• Ability to work with third-party vendors.
• Experience with data analysis and log correlation.
• Excellent communication skills.
• Ability to work independently and remotely.
• Technical knowledge of wired and wireless networks.
• Problem-solving mindset.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Collaborative work environment.
• Access to training and development resources.
• Competitive salary and benefits package.
• Exposure to new technologies and equipment.
• Supportive team culture.
• Opportunities for career advancement.
• Work-life balance.
• Health and wellness programs.